Privacy policy

At ZALONOVA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit zalonova.com, place an order, contact us, or otherwise use our services.

1. Information We Collect

When you use our store, we may collect information such as:

Your name
Billing and shipping address
Email address
Telephone number
Order and transaction information
Device, browser, and IP information
Information you provide when contacting customer support
Information about how you interact with our website

Payment information is processed securely through the payment providers available at checkout. ZALONOVA does not directly store complete payment card details.

2. How We Use Your Information

We may use your personal information to:

Process and fulfill your orders
Arrange shipping and delivery
Provide order confirmations and updates
Handle returns, refunds, and customer support
Prevent fraud and protect the security of our store
Improve our website, products, and customer experience
Comply with applicable legal and regulatory obligations
Send marketing communications where permitted and where you have provided the required consent

3. Service Providers

We may share necessary personal information with trusted service providers that help us operate our online store, including Shopify, payment processors, shipping and fulfillment providers, analytics providers, and other technology partners.

These providers receive information only where necessary to perform services on our behalf or where otherwise permitted by law.

4. Shopify

Our online store is hosted by Shopify. Shopify processes certain personal information to provide the ecommerce platform and related services used by ZALONOVA.

Shopify may process information in countries outside your country of residence in accordance with its applicable privacy and data-protection practices.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential store functions, remember preferences, understand website usage, improve performance, and support analytics or advertising where permitted.

Where required by applicable law, non-essential cookies will only be used after the appropriate consent has been obtained.

6. International Data Transfers

Some of our service providers may process personal information outside Germany or the European Economic Area (EEA).

Where required, appropriate safeguards are used for international transfers of personal information in accordance with applicable data-protection law.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business and transaction records, resolving disputes, and complying with legal obligations.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Restrict or object to certain processing
Request data portability
Withdraw consent where processing is based on consent

These rights may be subject to legal exceptions and retention requirements.

9. Marketing Communications

If you have subscribed to marketing communications, you may unsubscribe at any time by using the unsubscribe option provided in our emails or by contacting us.

10. Security

We use reasonable administrative and technical measures, together with the security features provided by our ecommerce and service providers, to protect personal information against unauthorized access, loss, misuse, or disclosure.

No method of transmission or electronic storage can be guaranteed to be completely secure.