Shipping policy

At ZALONOVA, we aim to provide a clear and reliable delivery experience from the moment you place your order until it arrives.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may occasionally be affected by weekends, public holidays, unusually high order volumes, or circumstances outside our reasonable control.

FREE SHIPPING

ZALONOVA offers free standard shipping on orders placed through our online store. There are no additional standard shipping charges added to your order.

DELIVERY ESTIMATES

Delivery times vary depending on the product, destination, fulfillment location, and shipping carrier.

Where available, the estimated delivery information shown during the ordering or checkout process provides the most relevant estimate for your order.

Please note that delivery estimates are not guaranteed and may occasionally be affected by carrier delays, customs procedures, public holidays, severe weather, or other circumstances outside our reasonable control.

ORDER TRACKING

When tracking information is available, customers will receive a shipping confirmation or tracking information after their order has been dispatched.

Please allow some time for the carrier's tracking system to update after shipment.

MULTIPLE PACKAGES

In some cases, products from the same order may be fulfilled from different locations. This means your order may arrive in more than one package or at different times.

You will not be charged additional standard shipping fees because an order is delivered in multiple packages.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your delivery information, please contact us as soon as possible. Once an order has entered fulfillment or has been shipped, changes may no longer be possible.

DELAYED OR MISSING ORDERS

If your order has not arrived within the expected delivery period, please check the available tracking information first.

If you require further assistance, contact ZALONOVA and provide your order number so we can review the shipment with you.

DAMAGED OR INCORRECT DELIVERIES

If an item arrives damaged, defective, or incorrect, please contact us promptly with your order number and, where possible, photos showing the issue.

Returns and refunds are handled according to our Return and Refund Policy.

INTERNATIONAL ORDERS

Delivery availability may vary by destination. Where applicable, customs procedures or local import requirements may affect delivery.

Any mandatory taxes, duties, or charges will be handled according to the information presented during checkout and applicable local requirements.

CONTACT

For questions regarding shipping or delivery, please contact:

ZALONOVA
Email: support@zalonova.com
Website: zalonova.com