Refund policy

 

At ZALONOVA, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

Return Eligibility

To be eligible for a return, the item should be in the same condition in which it was received, unused and with its original packaging and accessories where applicable. Proof of purchase may be required.

How to Request a Return

Before returning any item, please contact us at support@zalonova.com with your order number and the reason for your return.

Once your return request has been reviewed, we will provide you with the appropriate return instructions and return destination. Please do not send products back to any address without receiving return instructions from ZALONOVA first. Unauthorized returns may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at support@zalonova.com and include your order number and, where possible, photos of the issue. We will review the case and provide an appropriate solution.

Exceptions

Certain items may not be eligible for return for hygiene, safety, personalization, or other legal reasons. We will inform you if an exception applies to your order.

Refunds

Once an eligible return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

European Union Customers

If you are a consumer in the European Union, you may have a statutory right to withdraw from an eligible distance purchase within 14 days without giving a reason. Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

Contact

For return or refund questions, contact us at support@zalonova.com.