Terms of service

OVERVIEW

Welcome to ZALONOVA. These Terms of Service govern your access to and use of zalonova.com and the products and services available through our online store.

Throughout these Terms, the terms “we,” “us,” and “our” refer to ZALONOVA. Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.

By visiting our website, purchasing a product, or otherwise using our services, you agree to these Terms of Service and the policies referenced on our website. If you do not agree with these Terms, you should not use our services.

1. ONLINE STORE TERMS

By using our services, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You may not use our products or services for any unlawful or unauthorized purpose, nor may you violate applicable laws while using our website.

2. PRODUCTS AND AVAILABILITY

We make reasonable efforts to display our products, descriptions, images, specifications, and prices accurately.

Product availability may change without notice. We reserve the right to modify or discontinue products where reasonably necessary.

Actual product colors or appearance may vary slightly depending on your device, display settings, or manufacturing variations.

3. ORDERS

Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, product unavailability, payment problems, or incorrect customer information.

If we cancel an order after payment has been received, the applicable amount will be refunded.

You are responsible for providing accurate billing, shipping, and contact information.

4. PRICES AND PAYMENT

Prices displayed on our website are shown in the applicable currency available for your market.

Payment must be made using one of the payment methods offered at checkout.

We reserve the right to correct genuine pricing or technical errors. Where an error affects an order already placed, we will contact you where appropriate before proceeding.

5. SHIPPING AND DELIVERY

Shipping availability and estimated delivery information may depend on the product and destination.

Delivery estimates are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, weather events, or other logistical disruptions.

For further information, please review our Shipping Policy.

6. RETURNS AND REFUNDS

Returns, refunds, damaged products, defective products, and incorrect orders are handled according to our Return and Refund Policy.

Customers must contact ZALONOVA before sending a return. Do not send products to an address unless return instructions have first been provided by ZALONOVA.

7. THIRD-PARTY SERVICES

Our store may rely on third-party providers for services such as ecommerce infrastructure, payments, fulfillment, shipping, analytics, and other functions.

Certain third-party services may be subject to their own terms and privacy policies.

8. INTELLECTUAL PROPERTY

Unless otherwise stated, the ZALONOVA name, branding, website content, graphics, designs, and other original materials are owned by or licensed to ZALONOVA and are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit our protected content without appropriate authorization.

9. PROHIBITED USES

You may not use our website or services to:

  • Violate applicable laws or regulations
  • Infringe intellectual property rights
  • Transmit malicious code or harmful software
  • Attempt unauthorized access to our systems
  • Submit false or misleading information
  • Interfere with the security or operation of our website
  • Use our services for fraudulent or abusive purposes

We may restrict access where misuse of our services is reasonably suspected.

10. ACCURACY OF INFORMATION

We aim to provide accurate and current information. However, occasional typographical, technical, pricing, or product-information errors may occur.

We may correct such errors and update information where reasonably necessary.

11. DISCLAIMER AND LIABILITY

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable consumer-protection law.

To the extent permitted by applicable law, ZALONOVA is not responsible for indirect or consequential losses resulting from circumstances outside our reasonable control.

Your statutory consumer rights remain unaffected.

12. PRIVACY

Your personal information is handled in accordance with our Privacy Policy and applicable data-protection requirements.

13. CHANGES TO THESE TERMS

We may update these Terms of Service when necessary to reflect changes to our services, business practices, or applicable requirements.

The current version will be published on our website.

14. GOVERNING LAW

These Terms are governed by applicable law. Nothing in these Terms limits any mandatory consumer rights or protections available to you under the laws applicable to your place of residence.

15. CONTACT

Questions regarding these Terms of Service can be sent to:

ZALONOVA
Email: support@zalonova.com
Website: zalonova.com